Polityka zwrotu kosztów

Return & Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging.

Items that have been cut, altered, customized, or made specifically to order cannot be returned unless they arrive damaged or defective.

To request a return, please contact us before sending the item back. Returns sent without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

Individual entrepreneur Tkachov Artem Leonidovich
Danylo Halytskyi strit, 12
Dubno
Ukraine, 35604

Please do not send any return before contacting us and receiving confirmation.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service for returns, as we cannot be responsible for parcels lost during return shipping.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging.

If the issue is confirmed, we will arrange a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

We cannot accept returns for:

●      Custom-made or personalized items

●      Items that have been cut or altered at the customer's request

●      Used, worn, or damaged items

●      Items returned without the original packaging

●      Sale or clearance items, unless they are damaged or defective

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we may be able to cancel it and issue a refund.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.

Contact Us

If you have any questions about returns or refunds, please contact us before sending your order back.

Email: management@uvitex.com